Delivery/returns policy
Delivery
The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time, except cases of 'force majeure'. The order will be processed and shipped within five working days of receiving payment. Little Pegs cannot be held responsible if the post is unable to deliver the order to the consumer on time.
Returns
Little Pegs will gladly accept returns. Items must be returned within 14 days from the date of delivery. Please return all items in its original packaging and with the original hang tags. Little Pegs will not accept any items that have been washed, worn, stained, damaged or altered in any way. Items that do not meet these conditions will be returned to the sender, minus the shipping costs for returning the items.
An item can be exchanged for the same style in a different size or color. If the new item is less expensive the amount will be credited. When an item is more expensive you will be given a new invoice and a new payment request. The old invoice will be credited and refunded to the account it was paid from.
Exchanging an item for a different style is not possible. In that case the order will be refunded, any new items can be bought in the online store.
All returns should be accompanied by a note with the order number, reason of return and wish for exchange or refund. Unidentifiable returns may not be possible to refund. Returns will be handled within 5 working days from receiving the return. The returned items will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded.
Little Pegs recommends sending your return with traceable post, so please keep your track & trace receipt to track your order. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded.
If Little Pegs sent the wrong item or the item appears to be defective upon arrival, notify Little Pegs within 14 days from receiving the item(s). We will refund the return shipping costs and send you the new and correct items as soon as possible, if stock is available.
Return address
Little Pegs
Krommenieërweg 286
1521 HP
Wormerveer
The Netherlands
Transfer of Ownership
Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.
Money Back Guarantee
If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Little Pegs within fourteen working days after taking delivery of the article. The consumer must first inform Little Pegs in writing via email of their intention, and must follow all further return conditions and instructions prescribed by Little Pegs. This guarantee does not comply if the article has been warn or washed, or if the consumer has attempted to mend or alter the article in any way. Return articles will only be accepted if it is sent in the original, undamaged wrapping and the labels are still attached to the merchandise. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the consumer. Under no circumstances will Little Pegs reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Little Pegs will reimburse the consumer for the returned article(s) within thirty days after receiving it.
Queries/Complaints
In the case of queries or complaints concerning any of my products or procedures, please inform me by email info@littlepegs.nl . You will receive a reply within three working days.
